Savvy operates a continuous assessment across our platform in relation to report usage, and customer portal usage behaviours in general as part of our ongoing roadmap planning. We gather external best practice guidance and security advice as part of this process to ensure we stay abreast of and ahead of industry standards when it comes to portal usage.
One specific item identified as part of this process is where portal users can download full card number files with active balances, with no card number protection or hashing on that file. A gift card number with an active balance is one of the most sensitive data items we manage, and we are taking extra steps to avoid any unnecessary customer exposure on this topic.
Consequently, the Card Breakdown Report (Full Pans) has been removed from the available list of programme reports as instructed by Savvy senior management. An identical version of the report remains available with the card numbers safely hashed out and has been added to your profile instead.
The protection of our customer data is paramount, and we continue to invest and develop our platform and processes to remain vigilant against external threats.