Savvy's showmybalance.com has a number of security measures in place, and if a security measure is breached a card may be locked for further balance checks.
This lock applies only to the showmybalance website.
The cardholder can still use that card as normal in-store, where staff can check the card's balance either via the point of sale device or our Connect Manager portal, and assuming the card is active with a balance it can still be redeemed as normal.
Note that the showmybalance.com website is intended for individual cardholders only - business users who regularly need to check many cards are likely to breach these security measures and therefore get locked out.
Businesses who are Savvy customers should always use the Cards -> Card Status page our Connect Manager portal for any online balance checks.