Hello
If you are raising a support query as to whether Savvy is having any platform or service availability issues, the first place to check is this url:
Click here https://savvyservice.zendesk.com
We will provide updates there as to any upcoming maintenance activities on an ongoing basis, and if there are any unexpected issues with our service impacting day to day operations, we will post them there too.
So please do bookmark this link and check it prior to raising a support ticket with us.