Connect Manager has the ability to extend the expiry of a gift card.
Please note you can only extend the expiry on a gift card once it has already expired.
To extend the expiry on an expired card you must have the following menu item & permission in Connect Manager: Please contact the Super User for your organisation.
- Card Status Menu Item
- Extend Expiry Permission
Steps to extend expiry:
- Login into Connect Manager
- Go to Cards > Card Status
- Input Card Pan into field provided and click search
- Card Details are returned with 3 (depending on what level of permissions you have) boxes to the right of the card details
5. Click the "extend" button and further options appear - the options allow you to extend the expiry period on the card to be 6 Months, 9 Months, 1 Year into the future, depending on your internal company policies.
6. Simply press "extend" on the right hand side once you have chosen the time specific expiry period and the new expiry for the card in question is saved and card is now active again.