If you have followed the 'Forgot Password' process, but not received a password reset email, there are three common causes:
1. Incorrect username - Please ensure that you entered a correct username when trying to reset your password. Note that this is the username that you use to log in to the Connect Manager portal, and is not your email address.
2. Email address associated with username - Note that the password reset email will be sent to the email address associated with that username in the Connect Manager portal. If that email address is no longer valid, you will need to get another user in your organisation to change this in the Users page within Connect Manager.
3. Password Reset email quarantined as spam - If you know your username is valid, and is associated with your email address, then this is usually the reason for not receiving your password reset email.
- If you have a junk or spam email folder in your mailbox, the password reset email may be there
- If the email is not in your junk/spam, it has most likely been quarantined by your email service. In this case you typically need to contact your IT support to ask them to release the quarantined email. And make sure that your IT department allows emails coming from customerservice@connectmanager.net
*Note that if you tried the password reset multiple times, and the resulting emails are all released from quarantine at once, you will need to use the temporary password in the most recent of those emails. Any older temporary passwords will be invalid at that point.
If the above does not help to resolve your issue, then please contact the super-user for the Savvy portal (Connect Manager) in your organisation.